Lautus is proud to stand behind each product we ship to our customers. If our products arrive you not in a good condition, damaged, or defective, please take a photo, and file your report within 20 business days upon its arrival. We will solve it quickly.

Please file your report within the time frame we provided. We will not be responsible for damages not within the report date. Our quality guarantee do not cover the damage during the shipment from our wholesale customers to their clients, also the damage by the endusers.

The texture of the onyx, marble varies more than the granite due to the natural anomalies in the structure of natural stone, the size and color of the texture inherited have variation. It is one of the reason why people love natural stone. Please be aware of this before you set your purchase order. Our quality guarantee will not cover the natural variation of stone.

To file a claim, please contact our sales people, or send us an email here.